Returns and Refunds

Cancellation and Returns

You may cancel your contract at any time up to 14 working days after the day of delivery. Under the Consumer Contracts (Information, Additional Charges & Cancellation) Regulations 2013 you have a 14 day period following the day after delivery in which to cancel this contract. To do this, please email us or write to us at: Kingstown Associates, PO Box 98, Driffield, YO25 9DJ.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to take reasonable care of goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Please be aware returns can take up to 28 days to complete processing.

This cancellation policy does not affect your legal rights, for example, if goods are faulty or not described properly.

Faulty goods

If there is a problem with the goods, please contact us. In the unlikely event you are not 100% satisfied with your purchase in any way, at any time, you can use our unbeatable Lifetime Guarantee to redeem a full refund or product replacement. We will deal with the matter in accordance with your legal rights.

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